Designing the ‘’anatomy’’ of healthcare delivery systems: A focus on complexities in mental health.
This sytems-modelling research aims to deepen understanding of how care delivery systems work as a whole. Key elements of a mental health service are being identified and a simple, intuitive diagrammatic language for describing them is being developed. This has scope for being applied to other service domains.
Designing services that consistently meet patients’ needs is a complex task. Clinicians, managers, commissioners and service users involved in service design need several tools, concepts and methods to help them achieve results that work in the long term.
Consistently safe and good quality care depends on the whole service working well; the best clinicians, treatment and technologies in a badly designed system may still result in poor patient outcomes. The need to design better delivery systems seems more pressing now than ever.